The agreement, without the fog.

1. Who you are agreeing with

WhileHired Technologies, Made in Bengaluru, India. By installing the app or creating an account you accept these terms. If you do not, do not use the service.

2. Who may use it

You must be at least 18 and legally able to enter a contract. One account per person. You are responsible for keeping your credentials safe and for activity under your account. Do not share an account: minutes are tied to it, and simultaneous use from unrelated devices may be paused while we check.

3. What the service is

WhileHired listens to audio you are already able to hear, transcribes it, recognises questions and displays a suggested answer grounded in material you supplied. It is an assistance tool.

It does not guarantee an interview outcome, an offer or a specific answer. It is not a substitute for your own experience, and it will not manufacture experience you do not have — when the evidence is missing, it says so.

4. Free allowance and paid packs

Every account gets 30 free minutes of live Cue time per day. The day is delivered as three sessions of at most 10 minutes, with a 10-minute break between sessions. The allowance resets at 00:00 India Standard Time and unused minutes do not carry over. No card is required and nothing auto-charges when the day's minutes run out; the Cue simply stops.

Paid access is sold as one-time packs: ₹1,079 for 3 hours, ₹1,799 for 7 hours, ₹2,699 for 12 hours, ₹3,499 for 0 hours. Each pack adds live interview minutes to your balance. Purchased minutes do not expire, there is no subscription and nothing renews. Buying a second pack adds its minutes to the balance you already have.

Paid minutes follow the same session pacing: at most 10 minutes per session, then a 10-minute break. The Month Pass removes the minute ceiling for 30 days but not the session pacing.

Minutes are consumed only while a Thread is live. Paused time is not charged. The in-app balance is the authoritative record of what remains.

5. Acceptable use

You agree not to:

• use the service where the interviewing organisation prohibits assistance tools — that decision is yours, and we tell you so plainly;
• present fabricated experience as your own, or use the service to misrepresent your history;
• record another person without the consent required by the law that applies to you;
• reverse engineer, resell, sublicense or redistribute the app or its access;
• attempt to exceed pack limits, bypass entitlement checks, or probe our systems for vulnerabilities outside a coordinated disclosure;
• use the service to break any law, including India's DPDP Act, 2023.

We may suspend an account that puts other users, our providers or the service at risk. Where we can, we will tell you why.

6. Your content

Your resume, job descriptions, transcripts and any notes remain yours. You grant us a limited licence to store and process them for the purpose of running the service — nothing more. We do not use your content to train models and do not sell it. See the privacy note for detail.

7. Our content

The app, this site, the design system and the underlying code are ours or our licensors'. Nothing in these terms transfers ownership. You get a personal, non-exclusive, non-transferable licence to use the app while your account is in good standing.

8. Payments, GST and refunds

Every price shown on the pricing page is the full amount you pay in Indian rupees, with 18% GST included. Nothing is added at checkout. Payment is processed by Razorpay; card details never reach our servers. A GST invoice is available from your account after purchase.

Packs are one-time purchases, so there is nothing to cancel. Because minutes are consumed as you use them, a pack is not refundable once its minutes have been used. If the app cannot run on a supported machine and our support team cannot fix it within 7 days of purchase, we refund the unused balance to the original payment method. Refunds can take up to 10 working days to appear, depending on your bank.

If we discontinue the service, we give reasonable notice and refund the unused balance. Prices for future purchases may change; a change never affects minutes you have already bought.

9. Referrals and commissions

Any verified account holder aged 18 or over may share their referral code. A referred customer must be new to paid purchases and must apply the code before their first pack. One referrer per customer. Self-referral is not allowed.

The referrer earns 30% of net plan value — the plan price excluding GST — on every purchase the referred customer makes in the first 3 months after applying the code. The referred customer receives 180 bonus minutes (3 hours) when they buy their first paid plan. The bonus does not expire, but it is reversed if that first purchase is refunded or charged back.

A commission is recorded as pending when a purchase is confirmed. It becomes approved once the 7-day refund window closes, and is then paid in Indian rupees to the payout details in the referrer's account. If the purchase is refunded, charged back or found to be fraudulent, the commission is reversed and nothing is payable.

Referral earnings are income in the referrer's hands. We deduct tax at source where the law requires it, and we may ask for a PAN and bank or UPI details before paying. We may withhold payment while we verify identity, and we may close accounts created to recycle codes or simulate purchases.

10. Availability and changes

We aim for the service to be available whenever you have an interview, but we do not promise uninterrupted service. Planned maintenance is announced in the app. We may change features; if a change removes something you paid for, we will tell you before it takes effect and offer a pro-rata remedy.

11. Disclaimers

The service is provided "as is" and "as available". To the extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that screen-share exclusion holds on every capture tool, operating system build or hardware configuration; we verify it on supported systems and say so. It cannot defeat a camera pointed at your screen.

12. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the amount you paid us in the twelve months before the claim, or ₹5,000 if you have paid nothing. We are not liable for indirect or consequential loss, including lost opportunities or lost offers.

Nothing in these terms limits liability that cannot be limited under applicable law.

13. Termination

You may stop using the service and delete your account at any time. We may terminate for material breach of these terms, or if we discontinue the service — in which case we give reasonable notice and refund any unused paid minutes.

14. Governing law

These terms are governed by the laws of India. The courts at Bengaluru have exclusive jurisdiction, subject to any mandatory consumer protections where you live.

15. Contact

Questions about these terms: support@whilehired.in. Privacy requests: privacy@whilehired.in.